Refund policy

Return Eligibility:

Returns are accepted within 30 days after delivery.

Eligible Conditions:

ā€¢ Incorrect items received
ā€¢ Damaged products
ā€¢ Manufacturing defects
ā€¢ Unworn items with original packaging and tags

Non-Eligible Returns:

ā€¢ Worn apparel
ā€¢ Washed products
ā€¢ Final sale items
ā€¢ Gift cards
ā€¢ Customized items

Return Procedure:

  1. Contact customer support
  2. Provide order number and photos if necessary
  3. Receive return instructions
  4. Ship return package

Refund Processing:

Approved refunds are processed within 5ā€“10 business days after inspection.

Exchange Requests:

Customers requesting size exchanges should contact support before sending products back.

Customers may be responsible for return shipping fees unless the return is due to our error.

Customer Support Email:
info@difallen.com

Phone Support:
+1 (762) 226-2700

Business Address:
35 Thorncliffe Park Dr #608,Ā East York, ON M4H 1J3, Canada